Gatlinburg Utilities Department unveils customer portal

Water Customer Portal



VISIT THE CUSTOMER PORTAL

FOR ASSISTANCE SIGNING UP ON THE PORTAL WATCH THIS VIDEO

FOR FULL FEATURES OF THE PORTAL WATCH THIS VIDEO

The City of Gatlinburg Utilities Department has launched a Customer Portal, which will give its customers a state-of-the-art system to help monitor water usage at their respective properties.
 
The new Customer Portal uses the Sensus Analytics platform, which presents water usage data to users in an easy-to-read dashboard, but also allows customers to dig deeper into analytical data about their water usage. By using the portal, customers can now access information to better manage their consumption habits and even alert you to potential issues, including unusually high usage or continuous usage, which could signal leaks, or other issues in the customer’s units.
 
“The Customer Portal gives the Water Department an ability to better communicate to our customers nearly real-time data about their water usage and its impact on their monthly bill,” Gatlinburg Utilities manager Dale Phelps said. “The system allows customers to detect issues such as continuous flow, which could catch leaks early, before damage occurs or their bills increase significantly.”
 
The Portal is web-based and does not rely on an app, so Gatlinburg Water customers may access the portal at their convenience and from any device. This portal service is optional for Water customers and is available at no charge.
 
First-time users of the Customer Portal will need to establish an account. To begin the registration process, visit this link. Customers will need two pieces of information to create their account, both of which can be found on their most recent water bill. Customers will need their Account Number and their exact address, as it appears on the water bill.
 
Once customers have established their account, they will be able to access the Customer Portal on their preferred device.
 
For any questions, or support issues, please contact the Gatlinburg Water Department at 865-436-4681.
 
For the latest updates from the City of Gatlinburg, visit GatlinburgTN.gov or visit the City’s Social Media pages on Facebook and Twitter.