The water main break occurred in the 1200 block of U.S. Highway 321 at approximately 8 p.m. on Wednesday evening. The Gatlinburg Police Department responded and directed traffic at the scene of the water break.
Gatlinburg Utilities Department personnel responded immediately to assess the situation and isolated the failure area. Once the failure area was isolated, the Utilities Department mobilized resourced to excavate the damaged section of pipe and began repairs, which included replacing a six-foot area of pipe. Repairs began at 10 p.m. and crews restored service at 2:30 a.m.
During the repairs, customers in East Gatlinburg experienced decreased water pressure or no water services throughout the event. Customers may experience air in the water or slight discoloration of their water. The Gatlinburg Utilities Department recommends that customers run their cold water tap until the water runs clear.
The Gatlinburg Public Works Department is coordinating with the Tennessee Department of Transportation to coordinate pavement restoration in the area of the excavation.
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