The Gatlinburg Utilities Department provides municipal water and wastewater services for the City of Gatlinburg.
To make a payment on an existing water or sewer bill:
- Mail your payment to PO Box 450, or pay at City Hall, 1230 East Parkway.
- Pay by credit card – Click this link here
- No payments are taken at the 405 Reagan Drive office.
To inquire about a water bill payment or amount:
- Contact the Finance Department by phone at 865-436-1407 or email Susan Brandenburg
- Water and Sewer Rates
To sign up for residential service at an existing location or make changes to an existing account you can:
- Download the Application for Water Service using this hyperlink, follow instructions on the form to establish service and mail the form to
- P.O. Box 5, Gatlinburg TN 37738 or
- Pick up an application at City Hall, 1230 East Parkway or contact the Finance Department by phone at 865-436-1407 or email Susan Brandenburg
To establish an automatic direct payment (ACH) for an account:
- Download the ACH Debit Form and fill it out then mail it to P.O. Box 5, Gatlinburg, TN 37738 or
- Pick up a form at City Hall, 1230 East Parkway or contact the Finance Department by phone at 865-436-1407 or email Susan Brandenburg
To inquire about trash pick-up for home or business:
To inquire about water usage, high bill, meter readings and adjustments:
To establish new water or sewer taps, inquire about tap fees and water/sewer availability:
- At the Shilling Building, 405 Reagan Drive, or contact Becky Puckett at 865-436-4681 or email Becky Puckett
To report a water main break or sewer backup or overflow:
- Please call our main phone number at 865-436-4681
- After hours call 865-436-4681 and follow directions for reporting an after hours water or sewer emergency
For other questions or general inquiries regarding water and sewer service within the City of Gatlinburg:
- Call our main phone number at 865-436-4681 or email the Gatlinburg Utility Department
- Mailing Address is P.O. Box 5, Gatlinburg, TN 37738
- Office locations is 405 Reagan Drive, Ste 1, Gatlinburg, TN.