Welcome to our COVID-19 information center. See below for information and press releases from the City of Gatlinburg as it relates to the pandemic.

Visiting Gatlinburg soon? Check out the following resources from the Gatlinburg Convention & Visitors Bureau.
Healthy and Responsible Travel Information

Also, you may view our social media platforms for more information on the pandemic, as well as other City-based communications.

City of Gatlinburg Facebook
City of Gatlinburg Police Department Facebook
City of Gatlinburg Twitter

Gatlinburg continues to monitor COVID-19 virus
Posted: March 13, 2020 - 5:30 p.m
Modified: January 21, 2021 - 3:06 p.m.

The City of Gatlinburg continues to monitor the COVID-19 virus, commonly called the Coronavirus. As of January 21, 2021, there have been 10,663 confirmed and probable cases, 55,645 negative tests and 66,300 total tests administered in Sevier County, with 9,786 inactive and recovered cases, 215 total hospitalizations since the outbreak began and 116 deaths, per the Tennessee Department of Health.  There are 761 active cases in Sevier County. The Tennessee Department of Health updates its case list between 3 p.m. and 6 p.m. EDT daily.

On Thursday, September 3, the Department of Health changed its reporting of active cases. As of September 3rd, the State will no longer report "Recovered" cases. Instead, the Department will now report the number of "Inactive/Recovered" cases. "Inactive/Recovered cases" will include cases who are 14 days or more beyond their illness onset date and who are not deceased. 

As of Friday, June 12, the Department of Health is releasing more information, including probable cases. A probable case is an individual who may have tested negative or may not have been tested at all, but has symptoms consistent with COVID-19 and may have other risk factors. As of January 21, 2021 there have been a total of 1,026 total probable cases in Sevier County, which is included in the total cases for the county.

Click here for more information on how Tennessee determines how COVID-19 cases are counted.

Sevier County’s team of local health experts, government leaders and emergency personnel continue to work together to share information and to be prepared to work together. We have distributed information to our City employees to help educate and keep them safe, as well as to keep our citizens and visitors safe. Our Gatlinburg Convention and Visitors Bureau has distributed information to our business community to help educate our workforce and keep our City, our citizens and our visitors safe.

The City encourages all of its residents and visitors to follow CDC guidelines to avoid being exposed to the COVID-19 virus.

Those guidelines are:
  • Stay home when sick, except to get medical care, and avoid close contact with people who are sick.
  • Cover coughs or sneezes with tissues and throw them in the trash and wash your hands.
  • Wash hands with soap and water for at least 20 seconds.
  • Clean and disinfect frequently-touched objects and surfaces with a disinfectant.
  • Do not touch your eyes, nose or mouth.
  • When in public, wear a cloth face covering over your nose and mouth.
  • Stay at least 6 feet apart from other people.

More information on the virus is available at or


Sevier County face covering requirement extended through February 27, 2021
Updated: December 29, 2020 - 3:18  p.m.

On Tuesday, December 29, Sevier County Mayor Larry Waters signed Executive Order 55, which extends the current, county-wide, face-covering mandate through February 27, 2021.

The mandate intends to help mitigate the spread of COVID-19, reduce hospitalizations due to the coronavirus, and to protect the health of the residents, employees, and visitors of Sevier County. 

You may read a copy of the Executive Order here. 


COVID-19 vaccination and testing continues at Sevier County Health Department
Posted July 17, 2020 - 2:02 p.m.
Updated January 19, 2021 - 9:46 a..m.

Starting Monday, January 4, more COVID-19 vaccinations, including for individuals over the age of 75, will be available at the Sevier County Health Department.

The currently approved groups for receiving vaccines are first responders, health care workers, long-term care facility workers, adults unable to live independently, funeral and mortuary employees, and those 75 and older.

The Sevier County Health Department will offer vaccines between 9 a.m. and noon and 1 p.m. until 3 p.m. on Monday, Wednesday and Friday. Vaccinations will also be given between 1 p.m. and 3 p.m. on Tuesday and Thursday.

Individuals falling into these categories can make an appointment to receive a vaccine by calling the Sevier County Health Department at 865-453-1032 or by visiting Individuals seeking to determine their vaccine eligibility may visit

The Sevier County Health Department will also continue COVID-19 testing at its facility. Testing will be conducted in a self-test format, by appointment only, between 8 a.m. and 3:30 p.m. on Monday, Wednesday and Fridays. Individuals opting to test via the self-test method will call to make an appointment and be advised when to arrive at the Health Department. Public Health Staff Members will provide these kits to adults upon arrival. Individuals will remain in their vehicles while completing the paperwork and collecting their samples, which will be submitted for testing. The self-test kits are only approved for those over the age of 18. Individuals can schedule an appointment for testing by calling 865-429-6232.

Standard drive-thru testing will be held on Tuesdays and Thursdays from 8 a.m. until 11 a.m.

All vaccinations and testing is conducted at the Sevier County Health Department, which is located at 719 Middle Creek Road in Sevierville. The Health Department requests anyone arriving for testing to enter at the rear of the facility at the Blanton Drive access point to drive to the testing location. Traffic will exit the property onto Middle Creek Road.


Sevier County officials release further clarification on Face Coverings Executive Order
Posted July 9, 2020 - 5:12 p.m.

Sevier County officials released further clarifications to Executive Order No. 23, which requires facial coverings from July 10 through August 3.



Sevier County Officials Require Face Coverings in Public Beginning July 10
Posted July 7, 2020 - 4:16 p.m.

To help mitigate the spread of COVID-19 and to keep local businesses operating, all Sevier County (Tennessee) residents, employees, and visitors are required to wear face coverings in public beginning at 12:01 a.m. on Friday, July 10, per the Sevier County Mayor's Executive Order 23. The order is set to expire on Monday, August 3.

Tennessee Governor Bill Lee issued Executive Order 54 on Friday, July 3, 2020, permitting certain county mayors, including Sevier County’s, to issue local face covering requirements. Mayor Waters issued Executive Order 23 after consultation with government leaders across the county, including Sevierville Mayor Robbie Fox, Pigeon Forge Mayor David Wear, Gatlinburg Mayor Mike Werner, Pittman Center Mayor Jerry Huskey, county commissioners, city managers of each city, emergency and law enforcement officials, tourism and economic officials, and state and regional health officials.

“After discussion with local, regional, and state officials and leaders, we have determined that ordering a face covering mandate is in the best interest of Sevier County,” Waters said. “We are doing this for the health and safety of our residents, employees, and visitors. We are also doing it to prevent another interruption or shutdown of businesses, and so our schools can open this fall.”

“We understand that this measure may be an inconvenience, but it is necessary as we continue to seek a balance between a healthy community and commerce. Requiring the wearing of face coverings helps mitigate the possibility of the state placing further restrictions or closures on our local businesses.”

The county-wide executive order requests businesses to post signage at public entrances informing patrons of the face covering requirement.

Per Executive Order 23, the Tennessee Department of Health is required to monitor the COVID-19 outbreak in Sevier County and provide detailed weekly updates to Mayor Waters. If the county mayor, along with the mayors and officials from the respective cities within Sevier County, deem the order ineffective in slowing the spread of COVID-19 as demonstrated by data provided by the Tennessee Department of Health, this order can be rescinded earlier than Aug. 3.

The order lists 13 instances, listed below, in which the face covering order does not apply:

• Within one’s residence or motor vehicles (unless transporting others for hire, carpooling, etc.), hotel and motel rooms while rented to and solely occupied by guests registered to the room, overnight rentals while rented to and solely occupied by guests registered to the rental;

• By a child twelve (12) years of age or younger;

• By someone who has trouble breathing due to an underlying health condition or another bona fide medical or health-related reason for not wearing a face covering;

• By someone who is incapacitated or otherwise unable to remove the face covering without assistance;

• By someone with conditions or disabilities that prevent them from wearing a face covering;

• While actively eating or drinking;

• While outdoors. Persons outdoors are encouraged to follow Tennessee Pledge and maintain social distancing;

• While participating in indoor athletic events or indoor exercising, as permitted by the Tennessee Pledge and orders from the Governor, while maintaining proper social distancing where possible;

• While working at location of employment under conditions where appropriate social distancing or protection from others (others is defined as outside of the person’s household) is substantially maintained;

• In situations in which wearing a face covering poses a safety or security risk;

• While in a house of worship unless required by that house of worship, but wearing a face covering in such locations is strongly encouraged (for more information on worship, we encourage churches to follow the Tennessee Pledge);

• The Sevier County School System is exempt from this order as it will formulate its own reopening guidelines.

• Private businesses may implement stricter guidelines (for example, requiring face coverings outdoors on private property, etc.).

Sevier County Executive Order 23 intends to increase the wearing of face coverings to protect the health of residents, visitors, and employees and to ensure the state does not take further measures to disrupt local businesses and the economy. The County Mayor requests first-time offenders of this order be given a warning and educated on the purpose of such order.




Sevier County issues statement on Executive Order No. 54
Posted July 3, 2020 - 8:58 p.m.

Today, Governor Lee issued Executive Order 54, which grants certain county mayors, including Sevier County’s, the authority to issue COVID-19 mask requirements. City and county leaders are consulting with the Sevier County Health Department and legal counsel to determine the implementation of this order in Sevier County. We hope to have a determination by Monday based on those consultations.


COVID-19 update for Sevier County business community
Posted July 2, 2020 - 8:25 a.m.

On Monday, June 29, a joint meeting was held to update area businesses on COVID-19 with presentations by Tennessee regional and state health department officials in support of the Tennessee Pledge. 

Below is the audio from the meeting.

Also, please find links to two documents shared by our health department officials. This information is a beneficial resource for all during the COVID-19 pandemic.

Letter From the Sevier County Health Department

Government stimulus payments may be sent via prepaid debit cards
Updated June 10, 2020 - 8:36 a.m. 

Some forms of the CARES Act Economic Impact Payments may be sent to individuals in the form of prepaid debit cards.
The Internal Revenue Service is distributing the stimulus payments via prepaid Visa Debit Cards, which will arrive in plain envelopes from Money Network Cardholder Services. The cards are marked as Visa debit cards and the back of the card has the logo for MetaBank.
The stimulus prepaid debit cards may be used anywhere that accepts Visa debit cards, including in brick and mortar stores and online retailers. Cards may also be used to withdraw cash from ATMs, however an out-of-network ATM transaction will incur a $2 fee. The stimulus payment may also be transferred to a personal bank account.
Citizens receiving the Economic Impact Payment in the form of the prepaid debit card can activiate it by calling 1-800-240-8100. During activation, they will be asked to input their card number, the last six digits of their social security number and the three-digit security code from the back of their card. Citizens could be asked to further validate their identity by providing a name and address or by answering identity verification questions.
If a card is discarded or destroyed, citizens can call customer service at 1-800-240-8100 and select the “Lost/Stolen” option. The first reissued card will be free and then a $7.50 fee will be applied for each additional reissued card.
The IRS is asking citizens to continue to watch for scams related to the Economic Impact Payments. The IRS will not send unsolicited electronic communications, including text messages or emails, asking to open attachments, visit a website or share personal or financial information.


The Tennessee Pledge
Updated May 8, 2020 - 12:38 p.m.

Tennessee Governor Bill Lee has outlined The Tennessee Pledge for reopening the economy safely. 

By following the above link, you can view the Tennessee Pledge sections for various sectors of the economy.


Economic Recovery Group Updates Guidance for Close Contact Businesses, Exercise Facilities, Recreation and Adds Community Events Guidance
Posted June 4, 2020 - 3:35  p.m.

Tennessee’s Economic Recovery Group continues to advance the state’s reopening plan, issuing updated guidelines today for close contact service businesses, exercise facilities and recreation activities under the Tennessee Pledge.



Economic Recovery Group Issues Updated Guidance for Restaurants and Retail, Allows for Large Attractions to Open
Posted May 20, 2020 - 4:07  p.m.

Tennessee continues to advance the state’s reopening plan under the Tennessee Pledge, as the Economic Recovery Group issued updated guidelines today for restaurants and retail, along with new guidelines that enable attractions and larger venues to reopen with social distancing and capacity restrictions on or after May 22. The State continues to meet the White House gating criteria with a downward trend in case growth, increase in testing capability and sufficient hospital capacity.


Gatlinburg to resume trolley services on May 22
Posted: May 19, 2020 - 1:01 p.m.

With modified routes and health precautions in place, the City of Gatlinburg will resume its Trolley services on Friday, May 22.
Trolleys will operate with a pair of expanded routes from 10:30 a.m. until 8 p.m. daily. Two Trolleys will run each route as each vehicle will be limited to 12 passengers, to help maintain social distancing. For the health and safety of all individuals, and to keep the limit to 12 passengers, seating will be limited to every other seat and no one will be allowed to stand.
One route will operate from the Spur Welcome Center to the Transit Center at Ripley’s Aquarium of the Smokies, then servicing River Road to the Ski Mountain Trolley Shelter, before returning to the Parkway traveling past Traffic Light No. 10 before returning back to the Transit Center and the Spur Welcome Center.
The other route will travel from The Park Vista to Cherokee Orchard Road, accessing Parkway at Traffic Light No. 3. The route would continue onto Highway 321 to the Gatlinburg Community Center, before returning to the downtown area, where it would visit the Transit Center at the Aquarium, then return to the Parkway, where it would go to Traffic Light No. 8 and then complete the route at The Park Vista.
Trolleys will temporarily operate without fares or fees being collected, in order to prevent person-to-person contact.
A number of health and safety measures are being implemented with the resumption of the Trolley services. Signage will be added to each Trolley outlining CDC recommendations on helping to prevent the spread of COVID-19. Trolley drivers will be required to wear masks and will be issued hand sanitizers, gloves and sanitizing agents. Drivers have also been instructed on best practices to sanitize the Trolleys, including wiping seats, handles and common areas as often as possible. Maintenance personnel will also be using a fogging machine to spray disinfectant throughout the Trolleys daily.
For the latest updates from the City of Gatlinburg, visit or visit the City’s Social Media pages on Facebook and Twitter.


State Economic Recovery group lifts capacity restrictions on restaurants and retail, allows large attractions to open
Posted: May 15, 2020 - 4:08 p.m.

On Friday, May 15, Governor Bill Lee announced that the State Economic Recovery Group has lifted capacity restrictions on restaurants and retail, and allows large attractions to open. These changes go into effect on May 22.

See Full Press Release


Reopening guidelines announced for Gatlinburg Community Center
Posted: May 15, 2020 - 3:49 p.m.

The Gatlinburg Community Center will reopen on Monday, May 18 with temporary operating hours and restrictions.
The Community Center will be open from 6 a.m. until 8 p.m. Monday through Friday, while closed on the weekends. The hours between 8 a.m. and 10 a.m. are reserved for individuals most vulnerable or at risk for COVID-19, including those who are over age 62 or have chronic medical conditions as identified by the CDC.
It is recommended, for their convenience, that patrons call upon arrival to the Community Center to check space availability before entering. Participation in activities will be limited to one hour per person in all areas. During this reopening phase Community Center use will be limited to patrons above the age of 16 with a current membership.
A waiting list and call-ahead policy for patrons will be utilized when designated areas within the Community Center are at capacity. Patrons who arrive at the facility when at capacity will be asked to wait outside and will be called when space becomes available. The Community Center can be reached at 865-436-4990.
A number of health and safety procedures and precautions will also be followed as the Community Center embarks on this phased reopening.
All patrons entering the Community Center should be prepared to answer questions regarding potential symptoms of COVID-19, including if they have been in close contact with a confirmed case, if they are experiencing a cough, shortness of breath or a sore throat, if they have had a fever in the past 48 hours, if they have a new loss of taste or smell or if they have experienced vomiting or diarrhea in the past 24 hours.
Patrons will be required to sanitize equipment they come in contact with using disinfecting wipes. All visitors will also be encouraged to use only one piece of equipment at a time so that machines are cleaned after each use. Customers are asked to please come prepared with drinking water, as all water fountains will be closed. Community Center staff will sanitize all equipment, touch-point surfaces and restrooms every two hours. The Community Center is also requiring parent or guardian supervision for all children when participating in recreational activities to ensure that children can comply with the applicable guidelines.
The Tone Zone and Bowling Center are the only two areas of the building open to the public as part of this phased reopening.
The Tone Zone area will operate in its normal area, with all cardio equipment moved to the facility’s gymnasium, which allows for each area to be open for eight people at a time.
The Bowling Center will also operate under restrictions as well. All self-serve items in the center, such as bowling balls, will be removed and staff will provide items to patrons directly. The check-in and payment processes have been modified to observe social distancing and waiting areas are prohibited from being used to prevent congregating.
Community Center staff will sanitize shared resources, such as bowling balls, rented shoes and other equipment after each use.
When possible, patrons should schedule appointments or reservations for Bowling Center lanes by calling 865-436-6757. Bowling leagues at the Community Center have been suspended until further notice.
During this portion of the phased reopening, the Community Center’s pool, gymnasium and racquetball courts will remain closed. The Parks and Recreation Department also will not be hosting meetings, birthday parties or group activities, including organized leagues or classes, at this time.


Gatlinburg City Commission to meet electronically
Posted: May 15, 2020 - 3:49 p.m.

The Gatlinburg City Commission will meet on Tuesday, May 19 in a regularly scheduled meeting at 6 p.m. in electronic fashion.
The meeting will take place in accordance with Governor Bill Lee’s Executive Orders No. 16 and No. 34, which addresses open meetings and allows flexibility for local governments to conduct essential business amidst the COVID-19 pandemic.
City Commissioners will be participating in the meeting electronically via Zoom. Information for viewing the meeting will be posted on the Gatlinburg City Hall door, the City’s website at and the City’s Facebook page. A recording of the meeting will also be posted on the City’s website within two business days.
An agenda for the meeting is available at
Public comments can be sent via email to or placed in the drop box at City Hall by 4:30 p.m. on Tuesday, May 19 and copies will be distributed to commissioners.
Meeting electronically and limiting public access to the meeting is necessary to protect the public health, safety and welfare in light of COVID-19. The City of Gatlinburg plans to return to in-person meetings as soon as possible.




Gatlinburg plans reopening of downtown parking garages
Posted: May 14, 2020 - 2:01 p.m.

The City of Gatlinburg has announced its plans to reopen its two downtown parking garages later this month.

The McMahan/Parkway Garage will reopen on May 15, while the Aquarium Garage will reopen on May 21.

Operating hours at both parking garages will be 10 a.m. until 6:30 p.m. daily.

The City will resume selling monthly permits for municipal parking garages for the month of June. Monthly permits are available for purchase at Gatlinburg City Hall from 8 a.m. until 4:30 p.m. on weekdays. Monthly passes are $30 per month for the McMahan Garage, while monthly passes for the Aquarium Garage are $60 per month.



City Commission approves partial closure of Parkway May 8 through May 10
Posted: May 7, 2020 - 12:04 p.m.

Members of the Gatlinburg City Commission approved a partial closure of the Parkway from Traffic Light No. 6 to Reagan Drive May 8-10 to help allow for pedestrian social distancing.

Read the full release here



Gatlinburg cancels 4th of July parade
Posted: May 5, 2020 - 6:10 p.m.

Since 1976, Gatlinburg has entertained multiple generations of visitors with the only July 4th Midnight Parade in the Nation.  In the interest of public health and safety, officials have made the hard decision to cancel this time-honored tradition.  Over 45 years, the community parade has entertained tens of thousands of visitors and won many awards including being ranked one of the “Must See Parades in the Nation” by National Geographic Traveler.  

“This is very disappointing for us, our participants and visitors.  But in light of these unprecedented times, it is the right thing to do for everyone’s health and well-being,” said Mark Adams, President/CEO Gatlinburg Convention and Visitors Bureau. “The City plans to create new, reimagined patriotic events that account for families who may still wish to celebrate the holiday with new healthy travel standards.”

Gatlinburg is asking visitors who plan to return to the area to travel responsibly and institute new healthy travel practices while they are on vacation.  Practices include: 

  • Wash hands often.
  • Cough into your elbow and sneeze into a tissue.
  • Consult with a doctor before traveling when sick.
  • Stay up-to-date on vaccinations.
  • Avoid contact with people who are already sick.
  • Avoid contact with animals while traveling.
  • Clean frequently touched objects and surfaces.
  • Be aware of latest travel advisories from the Centers of Disease Control and Prevention (CDC) and U.S. State Department.



Gatlinburg taking safety precautions in light of COVID-19
Posted: May 1, 2020 - 1:59 p.m.

As restaurants and retail establishments have been allowed to reopen across most of Tennessee this week, the City of Gatlinburg is taking safety precautions to ensure the safety of residents, visitors and employees.


These signs detail the ways to stop the spread of germs, including avoiding touching your eyes, nose and mouth, covering coughs and sneezes with a tissue and disposing of it properly, wearing a cloth face covering, washing hands with soap and water for 20 seconds, cleaning and disinfecting surfaces and objects, staying home when sick and avoiding close contact with those who are sick.

Signage was installed in numerous areas across the City, including visible areas in the downtown area this week to outline CDC practices on preventing the spread of COVID-19.

“As always, the safety and health of everyone is our ultimate concern,” Gatlinburg City Manager Cindy Cameron Ogle said. “As sectors of the economy begin to reopen, we want everyone to take time to remember these steps to keep you and others healthy.

The City is also taking other steps, including investing in sanitizing products and foggers to disinfect areas within our facilities.

In addition to signage installation, other safety precautions and sanitization procedures will be handled at all City facilities as they begin to reopen. On May 1, the McMahan/Parkway parking garage, the public restrooms at the garage, public restrooms at the Gatlinburg Convention Center and the Gatlinburg Golf Course clubhouse were reopened.

City administrative offices at Gatlinburg City Hall reopen on May 4. The Gatlinburg Community Center and City Parks reopen on May 18 as part of a phased reopening.

All City facilities will be heavily sanitized as they reopen. Hand sanitizing stations will be placed in public lobby areas in City facilities. The City has also purchases foggers to help sanitize and disinfect facilities and will regularly clean those to help reduce the risk of spreading COVID-19.


Governor release guidelines for reopening houses of worship
Posted May 1, 2020 - 3:51 p.m.

On Friday, May 1, Governor Bill Lee's Office of Faith-Based and Community Initiatives released guidance for faith communities on gathering together in houses of worship.




Governor Releases Tennessee Pledge for Close Contact Services
Posted April 30,2020 - 3:49 p.m.

On Thursday, April 30, Governor Bill Lee issued his Tennessee Pledge guidelines for Close Contact Services.




GSMNP plans phased reopening on May 9
Posted April 30, 2020 - 2:15 p.m.

Following guidance from the White House, Centers for Disease Control and Prevention (CDC), and state and local public health authorities, Great Smoky Mountains National Park is increasing recreational access and services. The National Park Service (NPS) is working servicewide with federal, state, and local public health authorities to closely monitor the COVID-19 pandemic and using a phased approach to increase access on a park-by-park basis.

Beginning May 9, the park will reopen many roads and trails. The health and safety of employees, partners, volunteers, visitors, and local residents remains the highest priority in park reopening decisions. Park managers will examine each facility function and service provided to ensure those operations comply with current public health guidance, and will be regularly monitored. Park managers will also continue to work closely with the NPS Office of Public Health using CDC guidance to ensure public and workspaces are safe and clean for all users.

“We recognize this closure has been extremely difficult for our local residents, as well as park visitors from across the country, who seek the park as a special place for healing, exercise, recreation, and inspiration,” said Superintendent Cassius Cash. “We are approaching this phased reopening with that in mind, as we balance our responsibility to protect park resources and the health and safety of everyone.”

Park managers are implementing new safety measures in facility operations and services to help prevent the spread of COVID-19 as areas reopen to the public. Campgrounds, picnic pavilions, visitor centers, and many secondary roads will remain closed during the first reopening phase, which is expected to last for at least two weeks. Some of these measures will include disinfectant fogging operations for restrooms and public buildings, installation of plexiglass shields at visitor centers, personal protective equipment requirements for maintenance workers, new safety protocols for emergency services staff, and reduced group size limits.

While many areas will be accessible for visitors to enjoy, a return to full operations will continue to be phased and services may be limited. The park typically has more than one million visitors each month, May through October, from across the country. When recreating, the public should follow local area health orders, practice Leave No Trace principles, avoid crowding, and avoid high-risk outdoor activities. The CDC has offered guidance to help people recreating in parks and open spaces prevent the spread of infectious diseases. We will continue to monitor all park functions to ensure that visitors adhere to CDC guidance for mitigating risks associated with the transmission of COVID-19, and take any additional steps necessary to protect public health.  

For the most up to date information about facility openings, service hours, and access, please visit the park website at Park rangers remain available to answer questions and help with trip planning via email or phone during business hours at (865) 436-1291, (828) 506-8620, or



Gatlinburg planning reopening of City facilities  
Posted April 29, 3:36 p.m.

A number of City of Gatlinburg facilities will plan to reopen over the next week, with more opening later in May.

Safety precautions and sanitization procedures will be handled at all City facilities to help keep the community, residents, employees and visitors safe. All City facilities will be heavily sanitized during the phased reopening.

The City has purchased foggers to help with sanitizing and disinfecting facilities and will regularly clean facilities to help reduce the risk of spreading COVID-19. Hand sanitizing stations will be placed in public lobby areas in City facilities as well.

Plans are also in place to install signage throughout the City in visible areas outlining CDC practices on preventing the spread of COVID-19.

On Friday, May 1, the McMahan/Parkway parking garage in downtown Gatlinburg will reopen, as will the public restrooms at the garage. The public restrooms located at the Gatlinburg Convention Center will also reopen.

Also on Friday, May 1, the Gatlinburg Golf Course clubhouse will reopen. The course has remained open for play during the COVID-19 pandemic.

On Monday, May 4, the administrative offices located at Gatlinburg City Hall, including the City’s Finance Department, Building and Planning Department, Police Department and Fire Department, will reopen to the public. The administrative offices located at the Schilling Center, will also reopen on this date.

On Monday, May 18, all Gatlinburg City Parks – Mynatt Park, Mills Park and Herbert Holt Park – will open for public use. Upon initial opening, playgrounds and pavilions will remain closed at each park.

The Gatlinburg Community Center will also reopen to the public on May 18, with reduced operating hours and restrictions on the amount of patrons allowed in areas of the building. The Tone Zone portion of the building will be the only space open to the public, in accordance with the April 28 release of the Tennessee Pledge pertaining to gyms. Operating hours will be 6 a.m. until 8 p.m. Monday through Friday.

The Anna Porter Public Library plans to reopen its facility in phases on Monday, May 18. The library will limit the number of patrons to 10 at a time through the end of May, and hold temporary operating hours of 10 a.m until 5 p.m. Monday through Friday. Staff will wear masks and gloves when interacting with the public and the public will be allowed to access computers for 30 minutes at a time, with social distancing practices applied. Desks will be sanitized after each use.

Rocky Top Sports World is actively following the guidelines and directions presented from the Governor’s office and CDC while coordinating with County and City offices. Because of the continued fluidity of the COVID19 situation, no opening date has been determined.  Rocky Top Sports World is working diligently on events currently scheduled and continues to focus on venue cleanliness, safety and health.

The municipal parking garage located at Ripley’s Aquarium will be reopened at the same time as the Aquarium opens to the public. A resumption of Gatlinburg Trolley Services will be announced at a later date.

For the latest updates from the City of Gatlinburg, visit or visit the City’s Social Media pages on Facebook and Twitter.




Explanation of Tennessee Pledge and reopening orders in Sevier County
Posted April 29, 2:38 p.m.

As Sevier County and the cities of Sevierville, Pigeon Forge, Gatlinburg and Pittman Center begin the reopening process via Governor Bill Lee's Tennessee Pledge, there is some confusion on how that process will work and why there may be differences between some counties in Tennessee.

On Wednesday, a joint statement by Sevier County and its municipalities was issued explaining that process.



Governor Lee issues Executive Order No. 30
Posted April 28, 2020 - 9:03 p.m.

On Tuesday, April 28, Tennessee Governor Bill Lee signed Executive Order 30, which includes:

Allowing Tennesseans and businesses to return to work in all industries where that can be safely accomplished by following health guidelines, while urging employers to allow or require remote work/telework if possible.

Social and recreational gatherings of 10 people or more are prohibited, including but not limited to festivals, fairs, parades, youth and adult sporting events, and overnight summer youth camps.

This does not cover places of worship, for which there will be guidelines for the safe operation of worship services and gatherings if in-person services are conducted, but the order strongly encourages places of worship to continue virtual or online services where possible.

This does not prohibit weddings and funerals, but encourages postponement of large-gathering components of such events.

Entertainment and recreational gathering venues must remain closed to the public for now, including, but not limited to, bars, night clubs, live performance venues, bowling alleys, arcades, concert, and sporting event venues, theaters, auditoriums, performing arts centers, racetracks, indoor children’s play areas, adult entertainment venues, amusement parks, senior centers, and skating rinks.

Close-contact personal service businesses must remain closed to the public for now, including, but not limited to, barber shops, salons, spas, body-art/tattoo services, tanning salons, and massage facilities.

Nursing homes and similar retirement and long-term-care facilities must remain closed to visitors, except for critical assistance and in end-of-life situations.

Persons with COVID-19 or COVID-19 symptoms are required to stay at home, and employers may not require or allow employees with COVID-19 to work.

Read the Executive Order Here


 Relief Measures for Gatlinburg Citizens and Businesses Due to Covid-19
Posted: April 27, 2020 - 3:43  p.m

Utility Bills (Water, Sewer, Sanitation) 
Late fee penalties and disconnection of water services for non-payment have been temporarily suspended through May 31, 2020, at which time this position will be reevaluated.  Customers are encouraged to pay bills as close as possible to due date.  Please consider making partial payments if necessary to keep from accumulating significant balances, as the utility bills will still continue to accrue balances based on usage. Customers with questions should contact Susan via phone (436-1407) or email (

Gross Receipts (Privilege) Taxes
Extension for payment is offered on this tax since, unlike other privilege taxes, it is absorbed by the business. Therefore, with returns timely filed by the 20th of each month, no penalties or interest will be assessed on unpaid balances applicable to March 2020 (Due April 20, 2020) through May 2020 (Due June 20, 2020) filings.  Payments should be made if possible and even partial payments are encouraged.

Restaurant, Lodging and Amusement Taxes
These taxes are considered pass-through taxes and are collected on behalf of customers.  Just like State of Tennessee Sales Taxes, sellers are not allowed to use collected taxes for business or other purposes.  Therefore, returns and taxes due are expected to be filed and paid timely as usual by the 20th of each month. 

*** Please note a filing is still required for all tax types even if no sales occurred during a particular month.   Filings will still need to be made showing $0 in sales.

The most convenient method to file is to use the online option from the City’s website at  Tax forms can also be downloaded from the City’s website or picked up in City Hall Lobby.  For further assistance, please contact Kindra at City Hall by calling 436-1405 or email at


Gatlinburg letter to residents and business community
Posted April 24, 2020 - 5:45 p.m.

On Friday, April 24, the City of Gatlinburg and the Gatlinburg Convention and Visitors Bureau issued the following letter to residents and the business community. The letter adds on to Governor Bill Lee's Tennessee Pledge, released on Friday, which details steps to reopening the economy in the restaurant and retail sectors.

Read the letter here.


Sevier County leaders working on plan to reopen economy
Posted April 16, 2020 - 7:09 p.m.

While President Trump and Governor Lee are currently aiming for an early May reopening of businesses, Sevier County leaders have been working on a plan to restart the county economy.

Business owners, economic development personnel and tourism leaders have been communicating for several weeks with the county mayor, city mayors and managers of Gatlinburg, Sevierville, Pigeon Forge, and Pittman Center, to find a way to welcome visitors while keeping them and residents safe.

The cities and county will send their recommendations to the governor’s office. Based on the current projections of an early May reopening, it may not be feasible for all businesses to operate under the same guidelines, or in the manner to which they were accustomed. A strategic plan will hopefully lead to a swift and safe, economic recovery.


Department of Health offers free testing at Smokies Stadium on April 18

Posted April 16, 2020 - 10:29 a.m.

The Department of Health has announced that it will offer a free drive-thru COVID-19 testing opportunity on Saturday, April 18. The testing will take place from 9 a.m. until 4 p.m. at Smokies Stadium in Kodak, 3540 Line Drive. For additional testing information, please visit


Gatlinburg suspends all trolley services
Posted April 15, 2020 - 11:43 a.m

The City of Gatlinburg is announcing a suspension of all Trolley services, effective Thursday, April 16.

The suspension of services is until further notice.

The City is encouraging everyone to stay safe, stay healthy and stay home and to follow CDC guidelines on social distancing and gatherings in order to keep you, your family and others safe.

For the latest updates from the City of Gatlinburg, visit or visit the City’s Social Media pages on Facebook and Twitter.


Governor Lee extends Safer at Home order until April 30
Posted April 13, 2020 - 6:49 p.m.

Tennessee Governor Bill Lee issued Executive Order 27  on Monday, April 13, which extended his Safer at Home mandate until April 30. This order requires all people in Tennessee to stay at home, unless engaging in essential activities or carrying out essential services.

Read the Executive Order here.


City announces service modifications and facility closures
Posted April 7, 2020 - 3:41 p.m.

The City of Gatlinburg has made several modifications and closed facilities as a result of Governor Bill Lee’s Executive Order No. 23, mandating Tennesseans to stay home, unless carrying out essential services or business.
“Please know that the City government remains open and staff will be reporting to work daily to assist citizens in any needs they have,” City Manager Cindy Cameron Ogle said. “We have taken numerous precautions over the past three weeks to help protect the City’s residents and City employees from COVID-19.”
City services that have been closed or modified due to the COVID-19 pandemic include:

  • The City’s Finance Department, housed at City Hall, is closed to the public, but is fully staffed during regular business hours, 8 a.m. until 4:30 p.m. weekdays. The Department may be reached at 865-436-1410.  The City offers a number of convenient ways to pay bills for those needing to do so at this time: A convenient night depository box is available at City Hall. The City’s website, allows for Credit Card and eCheck Payments. Payments can also be made via mail, by sending payment to City of Gatlinburg, P.O. Box 5, Gatlinburg, TN 37738. The City also accepts payment via the telephone, by calling the Finance Department at 865-436-1410.
  • The City’s Building and Planning Department, also housed at City Hall, is closed to the public but is fully staffed during regular business hours, 8 a.m. until 4:30 p.m. weekdays. The department may be reached at 865-436-7792. For those wishing to obtain a building permit, please visit to make an online permit application and submittal.
  • The City Police Department lobby is closed to the public. In the event of an emergency, please dial 9-1-1. For all other inquiries, contact the department at its non-emergency number of 865-436-5181.
  • The Gatlinburg Fire and Rescue Department is closed to the public as well. In the event of an emergency, dial 9-1-1. The department’s non-emergency number is 865-436-5112.
  • The Gatlinburg Community Center, which closed on March 14, remains closed to the public until further notice.
  • Mynatt Park, Mills Park and Herbert Holt Park were each closed on March 28. Those facilities remain closed until further notice.
  • On April 6, the Gatlinburg Trolley System modified its services to include just one route of service. This route operates from Winery Square on U.S. Highway 321 to Mills Park Road to accommodate locals to travel to the grocery store, post office and City Hall. Trolley service is available 10:30 a.m. until 6 p.m. every day, except Sunday and Wednesday.
  • The Parkway and Aquarium Parking Garages were closed to the public, until further notice, on April 6. The Library and 441 Meter Parking Lots remain open with no charge to accommodate business owners and their employees.
  • The Gatlinburg Golf Course remains open for play, however several adjustments have been made to its operations. There is limited access to the Clubhouse, only to accept payments for green fees and cart fees. It is encouraged that those wishing to pay to call the clubhouse and pay via telephone. The Gatlinburg Golf Course can be reached at 865-453-3912.
  • All public restrooms in the City have been closed, as of April 6.

The City is encouraging everyone to stay safe, stay healthy and stay home and to follow CDC guidelines on social distancing and gatherings in order to keep you, your family and others safe. 
For the latest updates from the City of Gatlinburg, visit or visit the City’s Social Media pages on Facebook and Twitter.


Gatlinburg Police Department Easter Egg Hunt canceled
Posted April 3, 2020 - 2:15 p.m.

The City of Gatlinburg Police Department has canceled its annual Easter Egg Hunt, to help comply with the CDC Guidelines on social gatherings during the COVID-19 pandemic.

The event was scheduled to be held on Saturday, April 11 at Mynatt Park.

The City is encouraging everyone to stay safe, stay healthy and stay home and to follow CDC guidelines on social distancing and gatherings in order to keep you, your family and others safe. 

For the latest updates from the City of Gatlinburg, visit or visit the City’s Social Media pages on Facebook and Twitter.


Governor Lee Executive Order 23
Posted April 2, 2020 - 7:31 p.m.

Tennessee Governor Bill Lee issued Executive Order 23  on Thursday, April 2, requiring all people in Tennessee to stay at home, unless engaging in essential activities or carrying out essential services.

View the Executive Orders in its entirety.
Executive Order 23


Governor Lee Executive Orders 21 and 22
Posted March 30, 2020 - 5:43  p.m.

Tennessee Governor Bill Lee issued Executive Orders 21 and 22 on Monday, March 30, regarding the closure of non-essential businesses and a 'Safer At Home' order.

View the Executive Orders in their entirety.
Executive Order 21
Executive Order 22


Gatlinburg Mayor, City Manager letter to visitors
Posted March 27, 2020 - 3:35 p.m.

Gatlinburg Mayor Mike Werner and City Manager Cindy Cameron Ogle have issued the following letter to visitors of Gatlinburg.



Gatlinburg City Parks temporarily closing
Posted March 27, 2020 - 8:08 p.m.

The City of Gatlinburg has temporarily closed its three City Parks, effective Friday, March 27 at 7:30 p.m.  

The closure applies to all of the city’s parks and all facilities located at Mynatt Park, Mills Park and Herbert Holt Park. 

The City is 
encouraging everyone to stay safe, stay healthy and stay home and to follow CDC guidelines on social distancing and gatherings in order to keep you, your family and others safe. 


City encourages alternate bill payment options
Posted March 26, 2020 - 1:40 p.m. 

 The City of Gatlinburg is encouraging alternative methods of bill payment options, with many practicing safer social distancing techniques amid the COVID-19 pandemic.

Those wishing to pay bills can do so in a variety of ways:

  • A convenient nightly depository box is available in front of the City Hall entrance. Please include your account number of invoice with your payment.
  • Visit to pay your bills online. The City accepts Credit Card or eChecks for online payment.
  • Pay via mail by sending your bill to: City of Gatlinburg, P.O. Box 5, Gatlinburg, TN 37738.
  • Pay via telephone by calling Gatlinburg City Hall at 865-436-1410. Please have your account information ready.

The City strongly encourages the use of these services during this time.


Gatlinburg trolleys and golf course adjust operations amidst COVID-19
Posted March 25, 2020, 4:24 p.m.

The City of Gatlinburg is announcing service adjustments with its Mass Transit operations and Golf Course amidst the COVID-19 pandemic.

The Gatlinburg Mass Transit system will reduce its Trolley schedule and consolidate routes. Hours of operation have been adjusted to 10:30 a.m. until 8 p.m.

Trolleys will operate along two routes during this period. One route will service from the Westgate Resorts area, along with the River Road and Ski Mountain Road areas, while the other will service the eastern end of Gatlinburg from the Anna Porter Public Library into downtown to traffic light No. 8 at Airport Road.

During this period of adjusted scheduling, all trolleys will also be sanitized and cleaned on a regular basis.

The Gatlinburg Golf Course will remain open for play at this time, however several adjustments are being made to its operations as well.

There will be limited access to the Clubhouse, only to accept payments for green fees and cart fees. It is encouraged that those wishing to pay to call the clubhouse and pay via telephone. The Gatlinburg Golf Course can be reached at 865-453-3912.


Gatlinburg asks citizens to do their part to limit COVID-19 spread
Posted March 24, 2020, 4:43 p.m.

 To help limit the spread of COVID-19, City of Gatlinburg Mayor Mike Werner, the Gatlinburg City Commission and City Manager are asking citizens to continue to take steps necessary to keep themselves and others healthy during this public health crisis.

Over the next two weeks, City officials are asking residents to continue to do their part in helping eliminate the virus.

In accordance with Tennessee Governor Bill Lee’s Executive Order No. 17, issued on Sunday, which limits restaurants to carry-out meals only, closes gyms and limits social gatherings to 10 or less people, City officials are asking citizens to stay at home as much as possible and limit all travel to essential trips only. City officials have also requested that only essential businesses and services remain open during this time.

According to the Center for Disease Control (CDC), the virus is highly infections and spreads easily via person-to-person contact, respiratory droplets and contaminated objects. Even those who have the virus, and are asymptomatic, can infect others.

Residents may still go to grocery stores, pharmacies, medical appointments, or take walks outside, while practicing proper social distancing techniques and remaining six feet or less from others. However, officials request to limit those outside trips to keep from becoming infected.

Essential businesses, as defined by the state, include food and beverage stores, healthcare facilities, pharmacies, service stations, banks, legal services, laundromats, home and business repair, warehouses and storage, construction and facilities design, government offices, logistics and distribution, delivery services, veterinary and pet supply businesses, home and business cleaning and other businesses and services.

The City of Gatlinburg urges citizens to stay home when sick and avoid close contact with those who are sick, cover coughs or sneezes with tissues, clean frequently touched surfaces, avoid touching your face and wash hands with soap frequently. Also, following CDC guidelines on gatherings of 10 or less is paramount in helping limit the spread of the virus.


Sevier County, municipalities offer thanks for complying with local government requests
Posted March 23, 2020, 4:05 p.m.

The mayors and city managers of Gatlinburg, Pigeon Forge, Pittman Center, Sevier County and Sevierville thank everyone who has complied with local governments’ requests to keep our county and cities as safe as possible. The COVID-19 situation is continually evolving, and we receive new information constantly.

Even though Sevier County has few confirmed positive COVID-19 tests, it is important for our residents to continue to follow all of the Centers for Disease Control (CDC) guidelines, including hygiene, social distancing and more, at . In addition, we are asking you to avoid unnecessary activities and stay at home as much as possible. We feel these are the best next steps to combat the COVID-19 outbreak.


Local libraries opening for access to file for unemployment
Posted March 23, 2020, 4:05 p.m.

Sevier County citizens who have been laid off due to the coronavirus, COVID-19, can file for unemployment. The easiest way to file is to access from home by using a computer, tablet or smartphone.

Those who are self-employed and/or contract (1099) workers are not eligible at this time to file for these unemployment benefits. However, this may change due to a declaration of disaster by the President.

To help navigate the process, three local libraries – Anna Porter Library in Gatlinburg, the King Family Library in Sevierville and the Pigeon Forge Library – will be opened to provide access to computers to complete unemployment applications. The libraries will be open from 10 a.m. to 3 p.m. weekdays, starting Wednesday, March 25. The unemployment process will take a minimum of 30 minutes. The libraries will not be open to the general public – they will only be open to file for unemployment, unless they are providing curbside service.

The opening of the libraries is to help filers with the unemployment process. There will not be unemployment experts on site.

Please only come to the center if you do not have access to the internet.


Joint press release regarding business operations and COVID-19 
Posted: March 22, 2020 - 4:42  p.m 

The mayors and city managers of Sevier County, Gatlinburg, Pigeon Forge, Pittman Center, and Sevierville are requesting and strongly urging non-essential businesses and services in Sevier County to temporarily close to the public due to the COVID-19 outbreak. This request coincides with Governor Lee’s Executive Order 17, which is in effect through April 6.

Essential businesses and services, as defined by the state, include:

  • Food and beverage: grocery and beverage stores, farmers markets, food banks, catering, convenience stores selling food, agriculture, food processing, feed mills, and other businesses that directly support the food supply
  • Health care, mental and behavioral health, and biomedical research and businesses that directly support the healthcare industry including health information technology, staffing and supplies
  • Sanitation and waste removal businesses and services
  • Energy, water, and sewage businesses and services
  • Pharmacies and medical supply businesses, and other businesses that directly support the drug and medical supply pipeline
  • Vehicle fuel, support, service stations and businesses
  • Banks, savings and loans, insurance companies, accounting businesses, and other business that directly support the insurance and financial services sector
  • Legal and judicial services
  • Laundromats/laundry/cleaning services
  • Home and business repair, hardware supply
  • Warehousing and storage
  • Construction and facilities design businesses
  • Product logistics, transport, and distribution businesses
  • Parcel transportation and delivery businesses
  • Veterinary and pet supply business and services including agricultural services and the caring and feeding of all livestock and farm animals
  • Home and business cleaning and maintenance services
  • All businesses which rely upon deliveries may continue, including florists, Internet and telecommunications systems (including the provision of essential global, national, and local infrastructure for computing services, business infrastructure, communications, and web-based services)
  • Essential city, county, state and federal government functions including law enforcement, transportation, post offices, airports, and businesses that provide government programs and services
  • Certain other businesses and services that the Office of the Mayor determines are essential for the continued safety and security for the citizens of Sevier County.

Metro governments, such as Knoxville, Nashville and Memphis, operate under different laws and charters and have the authority to order the closure of certain businesses. Sevier County and the cities do not have the same authority; however, we again strongly urge our citizens and businesses to adhere to this request.

Earlier Sunday, Governor Bill Lee issued Executive Order 17, which called for businesses to use alternative business models.

BACK TO TOP OF PAGE relaunched for Sevier County residents
Posted: March 20, 2020 - 5:30 p.m

The Mountain Tough website has been re-launched as a website for Sevier County residents to receive updated information regarding COVID-19.

The website has the following information:
• Announcements concerning COVID-19
• Unemployment and layoff information
• SBA Grant information
• Sevier County School System information
• How to stay safe and COVID-19 Testing Info
• Sevier County Health Department information
• Walters State Community College information
• East Tennessee State University, Sevierville campus information
• Press releases concerning COVID-19
• A community resource directory
• Links to public utility websites

The website will be updated as new information becomes available.

“We encourage all citizens and business owners to visit this site for the latest information on the COVID-19 situation,” Sevier County Mayor Larry Waters said. “This will be a great resource for our community. Working together, we will show resiliency to rise above this situation quickly and show everyone that we will always be, mountain tough.”

The site was originally developed to provide information and assistance to the citizens of Sevier County after the wildfires of 2016.

Mayor Waters, Gatlinburg City Manager Cindy Cameron Ogle, Pigeon Forge City Manager Earlene Teaster, Sevierville City Manager Russell Treadway and Pittman Center City Manager Michael Borders, along with the city mayors, authorized the Sevier County Economic Development Council to re-launch the site.

“This website, managed by IMEG, is designed to provide the most updated information and to point our citizens to the appropriate websites or agencies that will provide them assistance during this very difficult time,” said Allen Newton, Executive Director of the SCEDC.


City temporarily suspends utility disconnections
Posted March 20, 2020 - 4:40 p.m.
Posted March 31, 2020 - 4:33 p.m.

Gatlinburg, Tenn.—The City of Gatlinburg Utilities Department has temporarily suspended disconnection of water customers for non-payment due to the COVID-19 pandemic. The City has suspended cutoffs until April 30, at which time this process will be reevaluated.


City offers Online Bill Pay Services
Posted March 20, 2020 - 4:45 p.m.

The City of Gatlinburg offers the ability to make certain payments online. These services are provided by a third party, working in partnership with the City. The online payments made to the City through the third party include a nominal fee to develop, maintain and enhance the online services.  The City does not receive these funds.

The City also has a night deposit drop box outside Gatlinburg City Hall, located at 1230 East Parkway, for convenient usage for payments as well. 

Links for Online Payments
Gatlinburg Utility Payments
Court Payments
Property Tax
File Monthly Privilege Taxes


March Gatlinburg City Commission meeting canceled
Posted March 17, 2020 - 1:30 p.m.

The Gatlinburg City Commission meeting, scheduled for Tuesday, March 17, has been canceled.

Due to President Trump’s 15-day COVID-19 guidelines on limiting gatherings of 10 or more individuals, the City made the decision to cancel the meeting.

All items scheduled for the March agenda of the City Commission will be addressed at the next meeting.


Gatlinburg Community Center closed
Posted March 14, 2020 - 2 p.m.

The Gatlinburg Community Center is closed until further notice. 

The closure, effective at 6 p.m. on Saturday, March 14, is until further notice and will allow Parks and Recreation staff an opportunity to clean the facility, including exercise equipment, weight machines and all areas of the building.

All three of the City’s outdoor park facilities: Mills Park, Mynatt Park and Herbert Holt Park remain open for use. This allows citizens the opportunity to utilize the basketball courts, outdoor track, disc golf and outdoor exercise equipment. Parks and Recreation staff will be dispersed to these three locations to maintain the cleanliness of these facilities.

Equipment and personnel will be at the basketball courts located at Mynatt Park and Mills Park from 8 a.m. until 4 p.m. weekdays until the Community Center reopens.

No other City facilities are impacted at this time and all other City services are operating as normal.