Welcome to our COVID-19 information center. See below for information and press releases from the City of Gatlinburg during this public health crisis.

Also, you may view our social media platforms for more information on this pandemic.
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Gatlinburg continues to monitor COVID-19 virus
Posted: March 13, 2020 - 5:30 p.m
Modified: March 31, 2020 - 3:02  p.m.

The City of Gatlinburg continues to monitor the COVID-19 virus, commonly called the Coronavirus. As of March 31, 2020, there are eight confirmed cases in Sevier County, per the Tennessee Department of Health. The Tennessee Department of Health updates its case list at 3 p.m. EDT daily.

Sevier County’s team of local health experts, government leaders and emergency personnel continue to work together to share information and to be prepared to work together. We have distributed information to our City employees to help educate and keep them safe, as well as to keep our citizens and visitors safe. Our Gatlinburg Convention and Visitors Bureau has distributed information to our business community to help educate our workforce and keep our City, our citizens and our visitors safe.

The City encourages all of its residents and visitors to follow CDC guidelines to avoid being exposed to the COVID-19 virus.

Those guidelines are:

  • Stay home when sick and avoid close contact with people who are sick.

  • Cover coughs or sneezes with tissues and throw them in the trash.

  • Wash hands with soap and water for at least 20 seconds.

  • Clean frequently-touched surfaces with a disinfectant.

  • Avoid touching eyes, nose and mouth with unwashed hands.

More information on the virus is available at or


Governor Lee Executive Orders 21 and 22
Posted March 30, 2020 - 5:43  p.m.

Tennessee Governor Bill Lee issued Executive Orders 21 and 22 on Monday, March 30, regarding the closure of non-essential businesses and a 'Safer At Home' order.

View the Executive Orders in their entirety.
Executive Order 21
Executive Order 22


Gatlinburg Mayor, City Manager letter to visitors
Posted March 27, 2020 - 3:35 p.m.

Gatlinburg Mayor Mike Werner and City Manager Cindy Cameron Ogle have issued the following letter to visitors of Gatlinburg.



Gatlinburg City Parks temporarily closing
Posted March 27, 2020 - 8:08 p.m.

The City of Gatlinburg has temporarily closed its three City Parks, effective Friday, March 27 at 7:30 p.m.  

The closure applies to all of the city’s parks and all facilities located at Mynatt Park, Mills Park and Herbert Holt Park. 

The City is 
encouraging everyone to stay safe, stay healthy and stay home and to follow CDC guidelines on social distancing and gatherings in order to keep you, your family and others safe. 



City encourages alternate bill payment options
Posted March 26, 2020 - 1:40 p.m. 

 The City of Gatlinburg is encouraging alternative methods of bill payment options, with many practicing safer social distancing techniques amid the COVID-19 pandemic.

Those wishing to pay bills can do so in a variety of ways:
  • A convenient nightly depository box is available in front of the City Hall entrance. Please include your account number of invoice with your payment.
  • Visit to pay your bills online. The City accepts Credit Card or eChecks for online payment.
  • Pay via mail by sending your bill to: City of Gatlinburg, P.O. Box 5, Gatlinburg, TN 37738.
  • Pay via telephone by calling Gatlinburg City Hall at 865-436-1410. Please have your account information ready.
The City strongly encourages the use of these services during this time.


Gatlinburg trolleys and golf course adjust operations amidst COVID-19
Posted March 25, 2020, 4:24 p.m.

The City of Gatlinburg is announcing service adjustments with its Mass Transit operations and Golf Course amidst the COVID-19 pandemic.

The Gatlinburg Mass Transit system will reduce its Trolley schedule and consolidate routes. Hours of operation have been adjusted to 10:30 a.m. until 8 p.m.

Trolleys will operate along two routes during this period. One route will service from the Westgate Resorts area, along with the River Road and Ski Mountain Road areas, while the other will service the eastern end of Gatlinburg from the Anna Porter Public Library into downtown to traffic light No. 8 at Airport Road.

During this period of adjusted scheduling, all trolleys will also be sanitized and cleaned on a regular basis.

The Gatlinburg Golf Course will remain open for play at this time, however several adjustments are being made to its operations as well.

There will be limited access to the Clubhouse, only to accept payments for green fees and cart fees. It is encouraged that those wishing to pay to call the clubhouse and pay via telephone. The Gatlinburg Golf Course can be reached at 865-453-3912.


Gatlinburg asks citizens to do their part to limit COVID-19 spread

Posted March 24, 2020, 4:43 p.m.
Updated: March 30, 2020 - 3:02 p.m.

 To help limit the spread of COVID-19, City of Gatlinburg Mayor Mike Werner, the Gatlinburg City Commission and City Manager are asking citizens to continue to take steps necessary to keep themselves and others healthy during this public health crisis.

Over the next two weeks, City officials are asking residents to continue to do their part in helping eliminate the virus.

In accordance with Tennessee Governor Bill Lee’s Executive Order No. 17, issued on Sunday, which limits restaurants to carry-out meals only, closes gyms and limits social gatherings to 10 or less people, City officials are asking citizens to stay at home as much as possible and limit all travel to essential trips only. City officials have also requested that only essential businesses and services remain open during this time.

According to the Center for Disease Control (CDC), the virus is highly infections and spreads easily via person-to-person contact, respiratory droplets and contaminated objects. Even those who have the virus, and are asymptomatic, can infect others.

Residents may still go to grocery stores, pharmacies, medical appointments, or take walks outside, while practicing proper social distancing techniques and remaining six feet or less from others. However, officials request to limit those outside trips to keep from becoming infected.

Essential businesses, as defined by the state, include food and beverage stores, healthcare facilities, pharmacies, service stations, banks, legal services, laundromats, home and business repair, warehouses and storage, construction and facilities design, government offices, logistics and distribution, delivery services, veterinary and pet supply businesses, home and business cleaning and other businesses and services.

As of March 31, Sevier County has eight confirmed cases of the virus, however, it is necessary to keep following CDC guidelines to limit the spread of the virus in the community. The City of Gatlinburg urges citizens to stay home when sick and avoid close contact with those who are sick, cover coughs or sneezes with tissues, clean frequently touched surfaces, avoid touching your face and wash hands with soap frequently. Also, following CDC guidelines on gatherings of 10 or less is paramount in helping limit the spread of the virus.


Sevier County, municipalities offer thanks for complying with local government requests
Posted March 23, 2020, 4:05 p.m.

The mayors and city managers of Gatlinburg, Pigeon Forge, Pittman Center, Sevier County and Sevierville thank everyone who has complied with local governments’ requests to keep our county and cities as safe as possible. The COVID-19 situation is continually evolving, and we receive new information constantly.

Even though Sevier County has few confirmed positive COVID-19 tests, it is important for our residents to continue to follow all of the Centers for Disease Control (CDC) guidelines, including hygiene, social distancing and more, at . In addition, we are asking you to avoid unnecessary activities and stay at home as much as possible. We feel these are the best next steps to combat the COVID-19 outbreak.


Local libraries opening for access to file for unemployment
Posted March 23, 2020, 4:05 p.m.

Sevier County citizens who have been laid off due to the coronavirus, COVID-19, can file for unemployment. The easiest way to file is to access from home by using a computer, tablet or smartphone.

Those who are self-employed and/or contract (1099) workers are not eligible at this time to file for these unemployment benefits. However, this may change due to a declaration of disaster by the President.

To help navigate the process, three local libraries – Anna Porter Library in Gatlinburg, the King Family Library in Sevierville and the Pigeon Forge Library – will be opened to provide access to computers to complete unemployment applications. The libraries will be open from 10 a.m. to 3 p.m. weekdays, starting Wednesday, March 25. The unemployment process will take a minimum of 30 minutes. The libraries will not be open to the general public – they will only be open to file for unemployment, unless they are providing curbside service.

The opening of the libraries is to help filers with the unemployment process. There will not be unemployment experts on site.

Please only come to the center if you do not have access to the internet.


Joint press release regarding business operations and COVID-19 
Posted: March 22, 2020 - 4:42  p.m 

The mayors and city managers of Sevier County, Gatlinburg, Pigeon Forge, Pittman Center, and Sevierville are requesting and strongly urging non-essential businesses and services in Sevier County to temporarily close to the public due to the COVID-19 outbreak. This request coincides with Governor Lee’s Executive Order 17, which is in effect through April 6.

Essential businesses and services, as defined by the state, include:

  • Food and beverage: grocery and beverage stores, farmers markets, food banks, catering, convenience stores selling food, agriculture, food processing, feed mills, and other businesses that directly support the food supply
  • Health care, mental and behavioral health, and biomedical research and businesses that directly support the healthcare industry including health information technology, staffing and supplies
  • Sanitation and waste removal businesses and services
  • Energy, water, and sewage businesses and services
  • Pharmacies and medical supply businesses, and other businesses that directly support the drug and medical supply pipeline
  • Vehicle fuel, support, service stations and businesses
  • Banks, savings and loans, insurance companies, accounting businesses, and other business that directly support the insurance and financial services sector
  • Legal and judicial services
  • Laundromats/laundry/cleaning services
  • Home and business repair, hardware supply
  • Warehousing and storage
  • Construction and facilities design businesses
  • Product logistics, transport, and distribution businesses
  • Parcel transportation and delivery businesses
  • Veterinary and pet supply business and services including agricultural services and the caring and feeding of all livestock and farm animals
  • Home and business cleaning and maintenance services
  • All businesses which rely upon deliveries may continue, including florists, Internet and telecommunications systems (including the provision of essential global, national, and local infrastructure for computing services, business infrastructure, communications, and web-based services)
  • Essential city, county, state and federal government functions including law enforcement, transportation, post offices, airports, and businesses that provide government programs and services
  • Certain other businesses and services that the Office of the Mayor determines are essential for the continued safety and security for the citizens of Sevier County.

Metro governments, such as Knoxville, Nashville and Memphis, operate under different laws and charters and have the authority to order the closure of certain businesses. Sevier County and the cities do not have the same authority; however, we again strongly urge our citizens and businesses to adhere to this request.

Earlier Sunday, Governor Bill Lee issued Executive Order 17, which called for businesses to use alternative business models.

BACK TO TOP OF PAGE relaunched for Sevier County residents
Posted: March 20, 2020 - 5:30 p.m

The Mountain Tough website has been re-launched as a website for Sevier County residents to receive updated information regarding COVID-19.

The website has the following information:
• Announcements concerning COVID-19
• Unemployment and layoff information
• SBA Grant information
• Sevier County School System information
• How to stay safe and COVID-19 Testing Info
• Sevier County Health Department information
• Walters State Community College information
• East Tennessee State University, Sevierville campus information
• Press releases concerning COVID-19
• A community resource directory
• Links to public utility websites

The website will be updated as new information becomes available.

“We encourage all citizens and business owners to visit this site for the latest information on the COVID-19 situation,” Sevier County Mayor Larry Waters said. “This will be a great resource for our community. Working together, we will show resiliency to rise above this situation quickly and show everyone that we will always be, mountain tough.”

The site was originally developed to provide information and assistance to the citizens of Sevier County after the wildfires of 2016.

Mayor Waters, Gatlinburg City Manager Cindy Cameron Ogle, Pigeon Forge City Manager Earlene Teaster, Sevierville City Manager Russell Treadway and Pittman Center City Manager Michael Borders, along with the city mayors, authorized the Sevier County Economic Development Council to re-launch the site.

“This website, managed by IMEG, is designed to provide the most updated information and to point our citizens to the appropriate websites or agencies that will provide them assistance during this very difficult time,” said Allen Newton, Executive Director of the SCEDC.


City temporarily suspends utility disconnections
Posted March 20, 2020 - 4:40 p.m.
Posted March 31, 2020 - 4:33 p.m.

Gatlinburg, Tenn.—The City of Gatlinburg Utilities Department has temporarily suspended disconnection of water customers for non-payment due to the COVID-19 pandemic. The City has suspended cutoffs until April 30, at which time this process will be reevaluated.


City offers Online Bill Pay Services
Posted March 20, 2020 - 4:45 p.m.

Gatlinburg, Tenn.—The City of Gatlinburg offers the ability to make certain payments online. These services are provided by a third party, working in partnership with the City. The online payments made to the City through the third party include a nominal fee to develop, maintain and enhance the online services.  The City does not receive these funds.

The City also has a night deposit drop box outside Gatlinburg City Hall, located at 1230 East Parkway, for convenient usage for payments as well. 

Links for Online Payments
Gatlinburg Utility Payments
Court Payments
Property Tax
File Monthly Privilege Taxes


March Gatlinburg City Commission meeting canceled
Posted March 17, 2020 - 1:30 p.m.

The Gatlinburg City Commission meeting, scheduled for Tuesday, March 17, has been canceled.

Due to President Trump’s 15-day COVID-19 guidelines on limiting gatherings of 10 or more individuals, the City made the decision to cancel the meeting.

All items scheduled for the March agenda of the City Commission will be addressed at the next meeting.


Gatlinburg Community Center closed

Posted March 14, 2020 - 2 p.m.

The Gatlinburg Community Center is closed until further notice. 

The closure, effective at 6 p.m. on Saturday, March 14, is until further notice and will allow Parks and Recreation staff an opportunity to clean the facility, including exercise equipment, weight machines and all areas of the building.

All three of the City’s outdoor park facilities: Mills Park, Mynatt Park and Herbert Holt Park remain open for use. This allows citizens the opportunity to utilize the basketball courts, outdoor track, disc golf and outdoor exercise equipment. Parks and Recreation staff will be dispersed to these three locations to maintain the cleanliness of these facilities.

Equipment and personnel will be at the basketball courts located at Mynatt Park and Mills Park from 8 a.m. until 4 p.m. weekdays until the Community Center reopens.

No other City facilities are impacted at this time and all other City services are operating as normal.