The Building Maintenance Department is responsible for maintenance and repair of the various buildings owned by the City as well as the majority of City-wide traffic signalization. These buildings include: City Hall, American Legion, Community Center, Shilling Center, Water Treatment Plant, 441 Warehouses, Fire Hall #2 (Reagan Drive), Service Center, Library, Golf Country Club, and Post Office.

On a daily basis, employees in this Department take care of any electrical, plumbing, HVAC, structural repairs, and general upkeep needed at all City-owned facilities. The Building Maintenance Department also works closely with the City’s Information Technology staff on all new installations of equipment.

Business directional signs that guide tourists to local businesses and attractions are designed, constructed and installed by the Building Maintenance Department.

This Department is key to the success of the Winterfest celebration each year through their efforts in maintaining the light displays throughout the season. Their diligence in installing and maintaining these displays ensures that millions of visitors come to Gatlinburg to enjoy the lights from November through February.

Seasonal banners that are displayed throughout the City are placed by the Department. Another important aspect of the Building Maintenance Department's responsibilities is putting into place the electrical capability for every special event sponsored by the Convention and Visitors Bureau.

The Building Maintenance Department is an important and valuable asset to the inner workings of the City of Gatlinburg always working behind the scenes performing technical duties that go unnoticed by the public.